Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, and other contact details when you book an appointment or contact us through our website.
• Health Information: Information about your dental health, treatment preferences, and medical history that you provide when scheduling appointments or during consultations.
• Appointment Information: Preferred dates, times, services requested, and any additional messages or notes you provide.
• Website Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.

2. How We Use Your Information

We use the information we collect to:

• Schedule and manage your dental appointments
• Provide dental care services and treatment
• Communicate with you about your appointments, treatments, and follow-up care
• Respond to your inquiries and provide customer support
• Send you important updates about our services (with your consent)
• Improve our website and services
• Comply with legal obligations and regulatory requirements

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and providing dental services, such as appointment scheduling systems and data storage services.
• Legal Requirements: We may disclose information when required by law, court order, or government regulation, or to protect our rights and the safety of our patients.
• Medical Professionals: We may share relevant health information with other healthcare providers involved in your treatment, with your consent.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information (subject to legal and medical record retention requirements)
• Object to or restrict certain processing of your information
• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6. Medical Records

As a healthcare provider, we are required to maintain medical records in accordance with applicable laws and regulations in Ghana. Medical records are retained for the period required by law and may not be deleted even upon request, as they are essential for continuity of care and legal compliance.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings, though this may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are available to patients of all ages, including children. For patients under 18, we require parental or guardian consent for treatment and information collection.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: